Support - ProRAW Tools
Get help with ProRAW Tools
Frequently Asked Questions
How does the ProRAW to HEIC conversion work?
The app processes the ProRAW file, extracting the image data and crucial HDR metadata. It then encodes this information into the HEIC format, ensuring the dynamic range and visual quality are preserved.
Note: The original ProRAW photo always stays intact and is never destroyed or modified during the conversion process.
Does the conversion lose any quality?
While HEIC is a compressed format, the app uses advanced algorithms to minimize quality loss and specifically focuses on preserving the HDR information (Rec.2100 HLG, 10-bit color depth), resulting in a visually lossless conversion for most practical purposes.
What devices are supported?
ProRAW Tools is designed for iOS devices that support capturing ProRAW photos. Please check the App Store listing for specific device compatibility.
Contact Support
Need additional help? The support team is here to assist you.
Email: support@dsobolev.com
Response Time: Within 24 hours